February Ambassador ‘a true example of what a supervisor should be’

Feb. 5, 2024 -- Each year, the Accounts Receivable Department at Reid Health adopts a family in need for Christmas, and Candy Smith loves to do the shopping.

"It's more important to give than to receive," she said. "It's a special time to show others love and to bless our fellow employees in a small way, anonymously. It lets them know others think their family is important and they matter.

"The shopping on Black Friday, seeing how far we can make the money go, and the excitement of buying for kids brings a lot of joy to myself, my husband, and our daughter."

It's that kindness, sense of generosity, and caring that led to Smith being named Reid's Ambassador for February.

Smith, a supervisor in Accounts Receivable, has worked at Reid for 24 years, with all that time coming in the same department.

"I've worked with many different people, and our area has always been a family atmosphere," she said. "We root for one another, we pray for each other, and want everyone to succeed. It's never been a chore to come to work because I know I had a good support team to get the job done."

Her co-workers praise Smith's ability to track down solutions to problems when they arise and to do it all with a positive attitude.

"She's very helpful and always willing to assist with a smile," one person said. "If she doesn't know the answer, she knows how to get the answer. She has the same enthusiasm, energy, and smile for patients as she does her co-workers."

"Candy is a true example of what a supervisor should be," another colleague said. "She's always available for us with questions we might have. She works right with us."

"She never fails to tell us how much we're valued and what a great job we're doing," another co-worker said.

"I've worked with many different people, and our area has always been a family atmosphere. We root for one another, we pray for each other, and want everyone to succeed. It's never been a chore to come to work because I know I had a good support team to get the job done." -- Candy Smith, Reid Health's February Ambassador

A Hagerstown native, Smith still lives in the community with her husband, Brad, and their daughter, Cameo. She's a big fan of the Indianapolis Colts, and the family loves to watch and attend motocross and supercross races, never missing an Indy Supercross event. She also enjoys attending concerts and traveling.

"I've always enjoyed Accounts Receivable and the challenges it creates," Smith said. "Healthcare is costly and stressful for patients, so it's important we do a good job on our end to help alleviate some of that stress and prevent them from receiving unnecessary bills.

"Being a supervisor now, I hope to share my experience with my team through training and everyday interaction, hoping they realize this is more than just a job. We're the end of the patient's journey with their services, and it's important for them to know we're doing all we can to complete the process."