Reid Health Here to Help You!
If you're going to have an outpatient visit or an inpatient stay with us, we want you to know our team is here to help in any way we can. Never hesitate to ask any Reid team member a question while you're here. You'll also find numerous services and resources to help during your stay, both as a patient and a visitor.
Are you having an outpatient procedure? We have comfortable accommodations and waiting areas for your family members, including Room Service food ordering, easy access to our Golay Chapel should you want a place for prayer or meditation, our nearby Reid Espresso Bar and Café at Twelve Hundred, and outside gardens.
Are you being admitted? You'll find a handy patient and visitor guide in your room that includes extensive information to help you and your family while you're here. The guide includes a campus map, details about services available for you and your family members, information to prepare for your discharge from the hospital, special forms you might need, and more. You'll also find a Room Service menu from which your family members can order for delivery.
Virtual Tours
Valet Parking Service
Complimentary valet parking service is available from 7 a.m. to 5 p.m. Monday through Friday at the Outpatient Care Center entrance. Using this service eliminates the need for patients to have to walk through the parking lot or bring someone with them so they can be dropped off at the door.
Pet Visits
Your pet (cats and dogs) can visit during your stay, but please make arrangements with your caregivers.
Visitors/Visiting Hours
Having visitors is an important part of the healing process for our patients. Family and significant others are encouraged to visit when it's convenient for both them and the patient. If you'd like your visitors to be limited, please inform your nurse.
From 9 p.m. to 5 a.m. AND all day on Saturday and Sunday, visitors should enter through the Emergency Department. The visitor entry point is in front of Human Resources with a security officer operating that post. Visitors between 9 p.m. and 5 a.m. will be required to have a photo identification to enter our facility. A security officer will create a visitor pass that should be displayed on your clothing so it's clearly visible to Reid employees.
Gift Shop, Café & Espresso Bar
In addition to the traditional selection of cards, magazines, newspapers, books, and flowers, the Ginkgo Boutique is famous for a wide selection of unique and hard-to-find gifts. The boutique also offers soft drinks and water as well as a helium tank for balloons. All proceeds are donated back to Reid through the volunteer auxiliary -- the Blue Brigade.
The Café at Twelve Hundred is more like a restaurant and food court than a traditional cafeteria -- complete with a chef's table, a large salad bar, and lots of self-serve entrees, sandwiches, and sides. The café also offers brick-oven specialty pizzas and grill items made to order. Guest meals can be delivered to patient rooms using Room Service if that's more convenient. A menu can be found in the patient's room.
We also have the Reid Espresso Bar, proudly serving Starbucks® coffee and a variety of teas, cold drinks, and delicious baked goods. The Espresso Bar -- found on the main concourse -- is a favorite stop for both visitors and employees. Selections are available after hours in the cafe'.