Frequently Asked Questions

Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

Reid treats all patients, regardless of their ability to pay. But there are programs available for which people without insurance might be eligible, such as the Healthy Indiana Plan. Contact a patient advocate at Reid Patient Financial Services, (765) 983-3184 to see what is available for you.

The first main entrance is the bridge, which leads to the Medical Office Building parking entrance (left) and the Outpatient Care Center/Inpatient Hospital parking area and entrance. The second main entrance is a direct drive to the Emergency area. A secondary entrance to the inpatient hospital is also near the Emergency entrances.

The following web site is the main starting point for information and determining if you can sign up and when:https://www.healthcare.gov/

If you would rather use a phone, the government has a 24/7 call center: 1-800-318-2596. TTY: 1-855-889-4325.

You will find information and worksheets on the healthcare.gov web site. You will need to have basic information about your household income, and have an idea of what you will be able to spend for coverage premiums each month. An application checklist can be found here: Application Checklist.

If you continue coverage with an employer plan, you will not need or generally be eligible for the new plans.

This is an area where our Patient Advocates can help. We know that we have people in our area who may qualify for these existing programs but not yet be enrolled. If those are not options, some of the new marketplace plans may be. The most important thing to remember is to learn as much as you can with existing resources so that you ultimately are enrolled in the best option for you – and that you must enroll in something or face penalties.

Reid’s Patient Advocates have been established as “navigators” to assist people with signups and can also help determine eligibility for other existing programs such as Medicaid or the Healthy Indiana Plan. Our Patient Advocates will lead the way in efforts to assist. Information is also available at www.healthcare.gov. Many insurance agents and brokers are also able to help clients but some are steering them away from the marketplace when possible to give the national issues time to be resolved.

If you need to request medical records from one of our offices, please be aware that it could take several business days for you to receive your records. We will make every effort to fulfill all medical records requests as quickly as possible. Please contact us at 765-983-3174 to request a copy of your medical records or should you have any questions regarding your medical records. 

Contact Reid Health Medical Equipment, (765) 983-3083.

Professional fees are separate from hospital emergency room charges and are itemized individually on the bill.

You should always check your coverage before your stay when possible. Many companies require pre-certification. We have team members dedicated to helping work through these issues.

Results of radiology procedures are normally available to the ordering physician online within 1-2 days. Results are available sooner in urgent situations.

Contact the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.

Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

Radiology images are acquired and stored digitally; films are no longer used.  To inquire about copies of radiology images, please contact Health Information Management at (765) 983-3174.

Lab results are given to the patient by the physician or physician’s office.

Birth certificate records for Wayne County are maintained through the Wayne County Health Department.

The Health Information Management department is in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174. Copies of medical records must be obtained in person and require proper identification.

Reid has patient advocates in the Patient Financial Services department who can help determine eligibility for payment plans or assistance. If possible, please contact them in advance of your service by calling (765) 983-3000 or visit them in downtown Richmond – 600 E. Main Street.

Patient Financial Services can answer billing or insurance questions.  You may call (765) 983-3184 or visit our office in downtown Richmond – 600 E. Main Street.

Reid treats all patients, regardless of their ability to pay. But there are programs available for which people without insurance might be eligible, such as the Healthy Indiana Plan. Contact a patient advocate at Reid Patient Financial Services, (765) 983-3184 to see what is available for you.

Café at Twelve Hundred and The Espresso Bar are located on the first floor between the Outpatient Care Center and the Inpatient Hospital. Vending is also available in the Lower Level on the inpatient tower. You can also check the Room Service menu in inpatient rooms and some waiting areas to order food.

Yes. Cardiopulmonary Rehabilitation is on the second floor of the Reid Outpatient Care Center.

The Reid Outpatient Care Center is conveniently housed in the center of the Reid Health Hospital campus. In fact, the main entrance to the hospital is also the main entrance to the Reid OCC. Inside you'll find the Reid Patient Care Center, outpatient imaging, the Reid Breast Center, Reid Heart Center, Richmond Cardiology Associates, Reid Oncology Services, Radiation Therapy, and Reid Outpatient Surgery and Endoscopy.

Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

Reid’s pediatric unit is a dedicated area of rooms on 5 North.

You can browse our database of physicians by name or speciality, or search for the physician you are looking for.

Reid Occupational Medicine and Reid’s Wellness Department offer programs and services to area businesses. Occupational Medicine is conveniently accessed just inside a secondary entrance near the Emergency Department. Our Wellness team can be found on the first floor of the Medical Office Building on the main campus.

You should always check your coverage before your stay when possible. Many companies require pre-certification. We have team members dedicated to helping work through these issues.

Depending on what type of procedure or exam, you should ask your referring physician about the test being scheduled. Once an exam or procedure is scheduled at Reid, you will receive any necessary instructions at pre-registration.

Call Central Scheduling at (765) 983-3358. Remember, some procedures require physician referral.

Results of radiology procedures are normally available to the ordering physician online within 1-2 days. Results are available sooner in urgent situations.

If you need to request medical records from one of our offices, please be aware that it could take several business days for you to receive your records. We will make every effort to fulfill all medical records requests as quickly as possible. Please contact us at 765-983-3174 to request a copy of your medical records or should you have any questions regarding your medical records. 

If there’s any doubt, err on the side of caution – call 911 and-or get to the emergency department right away.

How should someone decide if they need to go to E.D. or just make an appointment to see their doctor? Are there any rules of thumb to follow? “An emergency is basically whatever the patient thinks it is,” said Michael Baldwin, M.D., director of Reid’s Emergency Department. He does offer some advice for people facing the decision of whether urgent care is needed:

Another thing to remember: Emergency care is generally more costly because it requires sophisticated equipment and staff that routinely face non-routine circumstances.

Professional fees are separate from hospital emergency room charges and are itemized individually on the bill.

Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

Reid Human Resources takes all applications online. The information can be accessed through Reid’s web site, www.ReidHospital.org, and terminals are also available in the HR department, which is just inside the secondary inpatient hospital entrance near the Emergency Department.

For answers to general questions, contact the Human Resources at (765) 983-3162. 

Hours for Human Resources are: Monday – Friday 7:30 a.m. – 4:00 p.m.  There is 24/7 access to three terminals available in the lobby of the HR department, which is just inside the secondary inpatient hospital entrance near the Emergency Department.

Reid Human Resources takes all applications online. The information can be accessed through Reid’s web site, www.ReidHospital.org, and terminals are also available in the HR department, which is just inside the secondary inpatient hospital entrance near the Emergency Department.

The Human Resources department is just inside the secondary inpatient hospital entrance near the Emergency Department.

Nursing units will provide details on calling your room directly. All rooms can also be reached by calling Reid’s main switchboard at (765) 983-3000. 

The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

Contact Reid Health Medical Equipment, (765) 983-3083.

We consider the family an important part of healing. Children and family members are allowed as long as the patient is OK with visitors and it does not hinder their care. The only time children under 14 might not be allowed is during a public health emergency.

Yes, unless otherwise directed by caregivers. For your convenience, The Ginkgo Boutique on our main lobby concourse offers fresh flowers, gifts and cards.

Yes, cell phones are allowed and we also provide wireless guest internet signals.

Your medical information is private and we protect that privacy. You will be provided more detailed information about how and with whom information can be shared when you come into the hospital.

Birth certificate records for Wayne County are maintained through the Wayne County Health Department.

Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

Reid’s pediatric unit is a dedicated area of rooms on 5 North.

For giving opportunities, contact the Reid Foundation at (765) 983-3102. Secure donations may also be made on-line with the Reid Health Foundation

Emergencies arise occasionally when our patients need to contact our physicians regarding pain or other symptoms. Our clinic always has physicians ?on call? in case of after-hours emergencies. If you need to contact a Reid Orthopedics physician when the office is closed (after hours or on weekends), please call Reid Hospital at 765-983-3000 and the hospital will notify the physician on call to contact you. For nonemergent prescriptions or prescription refills, please call during regular hours of operation. Be aware that any request for a prescription or prescription refills prior to 3 p.m. on any business day will be answered in order of receipt on that same day. Any request for a prescription or prescription refills after 3 p.m. will be answered in order of receipt on the following business day. All requests will be addressed as quickly as possible.

Your insurance card or other health coverage information. *Please be aware that many insurance carriers require you to have a referral (authorization from your primary care physician) before treatment is provided by a specialist, such as an orthopedist. Please check with your insurance carrier if you have any questions about your plan.

Arthroscopic surgery is a modern method of performing surgery inside the joint through very small incisions. The incisions are usually about a quarter of an inch in length with two or three incisions per joint necessary. A video camera is attached to the end of a long, thin microscope, which is placed inside the joint. Other long, thin, frequently motorized instruments are used to perform surgery inside joints. Knees and shoulders most commonly benefit, but other joints such as ankles, hips and wrists may also be done.

Reid Hospital’s numerous accreditations and certifications include by the Healthcare Facilities Accreditation Program (HFAP), the Indiana State Department of Health, Medicare/Medicaid, American Association of Blood Banks, and the American College of Surgeons Community Cancer Program.

Reid is a 189-bed, regional referral center serving East-Central Indiana and West-Central Ohio.

The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

The Reid Outpatient Care Center is conveniently housed in the center of the Reid Health Hospital campus. In fact, the main entrance to the hospital is also the main entrance to the Reid OCC. Inside you'll find the Reid Patient Care Center, outpatient imaging, the Reid Breast Center, Reid Heart Center, Richmond Cardiology Associates, Reid Oncology Services, Radiation Therapy, and Reid Outpatient Surgery and Endoscopy.

Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

Reid’s pediatric unit is a dedicated area of rooms on 5 North.

Reid Orthopedics providers will only refill medications they have originally prescribed. Please double check the name of the ordering provider before contacting our office for a refill. It is best to notify us at the time of your office appointment. If that is not possible, please contact your pharmacy and they will contact us directly. Medications will not be refilled at night and on weekends.

Your physician will provide detailed information about when to arrive at the hospital and what to expect after your surgery has been completed.

If you need to request medical records from one of our offices, please be aware that it could take several business days for you to receive your records. We will make every effort to fulfill all medical records requests as quickly as possible. Please contact us at 765-983-3174 to request a copy of your medical records or should you have any questions regarding your medical records. 

Total joint replacement means replacing both sides of the surface of a joint. In the knee it means replacing both the thin cartilage surface on the lower joint surface, which is the tibia, and the upper joint surface which is the femur. Also, the joint surface under the kneecap is replaced. This requires removing the thin cartilage surface and a thin surface of bone for replacement with a metal and plastic surface. This allows all movement of the joint to occur between the metal and plastic parts rather than the raw bone often left by arthritis. 

A physiatrist is a medical doctor who specializes in the nonsurgical treatment of the musculoskeletal system, including neurological studies.

Physician assistants (PAs) are licensed healthcare professionals who practice medicine with physician supervision. As part of the physician/PA team, PAs diagnose and treat illnesses and injuries. They deliver a broad range of medical and surgical services to diverse populations in both rural and urban settings throughout the United States. Their focus is patient care, which may include education, research and administrative activities. PAs can treat patients and can write prescriptions when the physician is away from the practice

An orthopedic surgeon is a medical doctor who specializes in the treatment of the musculoskeletal system. This system includes bones, joints, muscles and any related painful conditions.

Different physicians round at different times. Please consult with your caregiver.

The entire Reid campus is smoke-free. If you are observed smoking on the property, any Reid employee is authorized to ask you to stop.

Your doctor will determine when you are released from the hospital.

Reid’s state-of-the-art inpatient rooms offer a bedside system that includes internet access. Most of the campus also provides a wireless connection for people with laptops.

The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

Contact Reid Health Medical Equipment, (765) 983-3083.

Yes, cell phones are allowed and we also provide wireless guest internet signals.

Your medical information is private and we protect that privacy. You will be provided more detailed information about how and with whom information can be shared when you come into the hospital.

Lab results are given to the patient by the physician or physician’s office.

Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

Reid’s pediatric unit is a dedicated area of rooms on 5 North.

You can browse our database of physicians by name or speciality, or search for the physician you are looking for.

Patient Financial Services can answer billing or insurance questions.  You may call (765) 983-3184 or visit our office in downtown Richmond – 600 E. Main Street.

The first main entrance is the bridge, which leads to the Medical Office Building parking entrance (left) and the Outpatient Care Center/Inpatient Hospital parking area and entrance. The second main entrance is a direct drive to the Emergency area. A secondary entrance to the inpatient hospital is also near the Emergency entrances.

Contact Reid Health Medical Equipment, (765) 983-3083.

Medical records are found in the Health Information Management Department in the 600 Building across from Elder Beerman in downtown Richmond. Phone 765-983-3174.  Copies of medical records must be obtained in person and require proper identification.

Yes. Cardiopulmonary Rehabilitation is on the second floor of the Reid Outpatient Care Center.

Students who enroll in our program are expected to be mature, responsible adults that are willing to make a commitment to the profession.  This is a commitment that is evidenced by demanding high quality academic work, exceptional patient care and clinical skills and good attendance.  This is incorporated into the C.A.R.E. principles of which Reid Health is committed.  The first few months seem difficult because the environment, information and experiences are all new.  It can seem like working and going to school because you are required to be in attendance for 8 hours each day and then you will find it necessary to spend additional time completing homework and preparing for exams.  Students are responsible for simultaneously completing the didactic (classroom) and clinical components of the program.  Therefore, each student will have to dedicate a great deal of time to his/her education.

The school operates in 2-week rotations, each varying in scheduled day shift hours.  Typically, these start between the hours of 7:30am to 10:00am.  During the second year it benefits the experienced student to rotate on a later shift that is 1:00pm-9:30pm Tuesday through Saturday.  This gives the student the advantage of valuable clinical experience of trauma radiography.  The students do not participate in holidays and most weekends.

Applications are held for 1(one) year.  If you would like to reapply you may contact the program director.  If there are any changes to the transcripts you had previously submitted we require an updated transcript.  Any additional changes to the application such as address or phone would need to be communicated in order to continue receiving program information.  All applications are discarded after one year.

We realize the need of the student that has worked previously and needs to continue to work.  The first ten weeks of the program is a very important part of the program to get the student started in a good direction for their education.  Many students have attempted to work during this time and soon realized they needed to cut back in order to make their education top priority.  After the first ten weeks students find that they are better positioned to obtain part-time work with flexible employers.

A few things you should think about are:

These are just a few things that should considered.  We encourage you to speak with a student that has worked and this may be done at the prospective student tour.  We by no means want to dictate what a student does outside the hospital but to make you aware of the additional burdens that come with working and being a full-time student.

We are not subsidized by any government agencies, so there is no available government financial aid.  If you are a veteran of the United States we work with the VA financial aid.

We do not have an end age limit on persons applying to the school.  Persons must be of 17 years of age by January 1st of the year applied.

The pre-selection test is called the TEAS V for Allied Health.  It tests math, reading, science and English and language use.  It is not a test on how much you know about the field of radiology.

It is a requirement of the JRCERT that all students must have pre-requisite course work through a college.  We have an affiliation with IVY-Tech who will award block credit to anyone pursuing a career in the radiology field and takes the course work from IVY-Tech.  For those students who have completed pre-requisite course work through IVY-Tech, an Associates Degree will be awarded by IVY-Tech upon program completion.

The first step is to complete an application with official transcripts from all educational institutions attended, including high school.  You will receive reference forms to distribute to your selected persons that will need to be completed and returned.  A prospective student tour will need to be scheduled with the clinical coordinator and a pre-selection testing date that all applicants will need to attend.  Once we have processed all information there will be an interview process for a portion of the applicants to determine who will be accepted into the program.

The deadline for applications, references, and transcripts is February 15th.

There is always a risk when exposed to radiation, but there are guidelines and monitoring that comes with being a radiologic technologist.  For more information please see our policy on Monitoring Radiography Students for Radiation Exposure.

Pre-operative blood work is done in the patient care center.

An appointment is not necessary for pre-operative testing.

Reid Outpatient Surgery and Endoscopy is on the second floor of the Outpatient Care Center.

Reid’s state-of-the-art inpatient rooms offer a bedside system that includes internet access. Most of the campus also provides a wireless connection for people with laptops.

Yes, unless otherwise directed by caregivers. For your convenience, The Ginkgo Boutique on our main lobby concourse offers fresh flowers, gifts and cards.

Café at Twelve Hundred and The Espresso Bar are located on the first floor between the Outpatient Care Center and the Inpatient Hospital. Vending is also available in the Lower Level on the inpatient tower. You can also check the Room Service menu in inpatient rooms and some waiting areas to order food.

Nursing units will provide details on calling your room directly. All rooms can also be reached by calling Reid’s main switchboard at (765) 983-3000. 

The entire Reid campus is smoke-free. If you are observed smoking on the property, any Reid employee is authorized to ask you to stop.

The gift shop hours (subject to change) are: 9 a.m.- 7 p.m., Monday – Friday 9 a.m.- 4 p.m., Saturday and 12:30 p.m.- 4 p.m., Sunday

We consider the family an important part of healing. Children and family members are allowed as long as the patient is OK with visitors and it does not hinder their care. The only time children under 14 might not be allowed is during a public health emergency.

Yes, cell phones are allowed and we also provide wireless guest internet signals.

Your medical information is private and we protect that privacy. You will be provided more detailed information about how and with whom information can be shared when you come into the hospital.

Reid’s team includes people who are able to help with translations of several languages. Team members also have other tools available. If translation is needed, your caregivers will know what to do.

As long as there are no specific issues with the patient that would prevent it, family members can be accommodated. In fact, all Reid private rooms have a sofa that can be pulled out into a bed.

Multiple applicants are reviewed for each opening. After screening of application information and through interviews with volunteer services and program staff the most qualified applicant is chosen for each position. Volunteer Services reviews all completed applications for content, availability and skills/interests and will choose applicants to interview for each open position accordingly.

There are certain steps that any person who wants to be a volunteer at a health care organization must follow. Those steps include making sure a volunteer has completed a health assessment, criminal background checks and interviews. Every volunteer must be also attend a Reid and Volunteer Services orientation.

Active volunteers are given up to a 6 month leave of absence for medical or personal reasons.

All volunteers may begin pharmacy use after their 90 day introductory period.  In order to maintain the use they must remain active by volunteering at least 12 hours a quarter.

Because of the amount of training involved, Reid asks for a six month commitment.

All new volunteers go through an interview process and a day and a half of orientation to familiarize themselves with Reid Hospital and the operations of Volunteer Services.  Experienced volunteers and supervisors will train the new volunteers in their assigned area.

About 1 month from interview to starting your assignment.

Volunteers are men, women and teenagers from all walks of life.  They are retirees, former patients, husband-and-wife teams, professionals and students.

Volunteers are needed seven days a week, mornings, afternoons and evenings, but they usually work once a week, 2 to 4 hours at a time.

Volunteers work in a variety of places including nursing units, emergency room, education, surgery, pharmacy, information desk, Gingko Boutique, health information management (medical records), doctor’s offices, Reid @ Home, heart services, accounting  and Reid Foundation.­­­

Volunteers are asked to give a one year commitment. Most volunteers work one four hour shift per week.

Junior volunteers must be between the ages of 14 -18 and still in school. Adult volunteers are anyone 18 years of age or older and out of school.

Reid welcomes volunteers. To apply, contact the Volunteer Services Department at (765) 983-3152.

Reid’s Family Birthing Center is s a Level II provider of obstetrical and neonatal care.  Services immediately available within the department include: portable ultrasound, state of the art centralized fetal monitoring and documentation system, fully equipped operating suite with 24/7 availability of staff trained to assist in Cesarean delivery, separate resuscitation area adjacent to each Birthing Room for infants requiring advanced care, and staff trained in the care of the maternal/neonatal patient.

All Family Birthing Center nurses have been trained to assist breastfeeding mothers.  You can reach a nurse anytime at 983-3120.

The Reid Family Birthing Center is on the Third floor of the inpatient tower. It is a secure unit, so tours must be arranged in advance by contacting the center at (765) 983-3120.