Patients' Bill of Rights

Dignity and privacy are respected. Reid staff members respect the right of our patients and are committed to protecting and promoting each patient's Bill of Rights as part of the admission process. Copies of the Patient's Bill of Rights are available in English and Spanish. Reid's Patient's Bill of Rights is also posted throughout the hospital and contains information regarding how to report an issue.

Patient's Bill of Rights addresses the following:

Patient's representative has the right to make informed decisions regarding his or her care. The patient's rights include being informed of his or her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.

3. The patient has the right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.

4. The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.

5. The patient has the right to personal privacy.

6. The patient has the right to receive care in a safe setting.

7. The patient has the right to be free from all forms of abuse or harassment.

8. The patient has the right to the confidentiality of his or her clinical records.

9. The patient has the right to access information contained in his or her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record keeping system permits.

10. The patient has the right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.

11. The patient has the right to be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his/her access to services.

12. The patient has the right to know the professional status of any person providing his/her care/services.

13. The patient has the right to know the reasons for any proposed change in the Professional Staff responsible for his/her care.

14. The patient has the right to know the reasons for his/her transfer either within or outside the hospital.

15. The patient has the right to know the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care.

16. The patient has the right of access to the cost, itemized when possible, of services rendered within a reasonable period of time.

17. The patient has the right to be informed of the source of the hospital's reimbursement for his/her services, and of any limitations which may be placed upon his/her care.

18. The patient is informed of the right to have pain treated as effectively as possible.

19. A hospital must have written policies and procedures regarding the visitation rights of patients, including those setting forth any clinically necessary or reasonable restriction or limitation that the hospital may need to place on such rights and the reason for the clinical restriction or limitation. A hospital must meet the following requirements:

• Inform each patient (or support person, where appropriate) of his or her visitation rights, including any clinical restriction or limitation on such rights, when he or she is informed of his or her other rights under this section.
• Inform each patient (or support person, where appropriate) of the right, subject to his or her consent, to receive visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend, and his or her right to withdraw or deny such consent at any time.
• Not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
• Ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences.

20. The patient's family has the right of informed consent for donation of organs and tissues.

Complaints/Grievances

You have the right to quick resolution of complaints or grievances. If you wish to file a grievance please contact any employee or call (765) 983-3000. You may also file a complaint with:

• U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201 1-800-368-1019, 800-537-7697 (TDD). Complaint forms are available at hhs.gov/ocr/office/file/index.html.
• Indiana State Department of Health, Division of Acute Care, 2 North Meridian Street, 4A, Indianapolis, IN 46204. (800) 246-8909. complaints@isdh.in.gov
• Website: https://www.dnvhealthcareportal.com/patient-complaint-report

Email: hospitalcomplaint@dnv.com

Phone: 866-496-9647

Fax: 281-870-4818

DNV Healthcare USA Inc.

Attn: Hospital Complaints

4435 Aicholtz Road, Suite 900

Cincinnati, OH 45245

No catalog of rights can guarantee for the patient the kind of treatment he or she has the right to expect. A hospital has many functions to perform, including the prevention and treatment of disease, the education of both health professionals and patients, and the conduct of clinical research. All of these activities must be conducted with an overriding concern for the patient and, above all, the recognition of his or her dignity as a human being. Success in achieving this recognition assures success in the defense of the rights of patients.

(revised 03-2019)