Introducing MyReid – a mobile app that empowers patients to better manage their care

May 20, 2024 -- Reid Health now has its own mobile app, one designed to make it easier for patients to take control of their healthcare.

MyReid is a new, all-in-one solution for easy healthcare management that is available for download in Apple's App Store and the Google Play Store. It includes all the features of the app previously used by Reid Health -- MyChart -- and much more.

"Over the years, we've made significant investments in technology, always with the goal of improving the care we provide and better serving our communities," said Reid Health President/CEO Craig Kinyon.

"We're thrilled to be able to offer an app like this to our patients. MyReid was created for you to manage your health, your way."

MyReid is a digital healthcare partner that fits in your pocket. It offers 24/7 convenience so patients can schedule appointments without ever needing to make a phone call and get alerts about test results as soon as they're available. They can also manage medication needs and message their care team directly, all without having to contact an office during business hours.

"This app puts patients back in control of their care and extends the partnership between patients and providers beyond the typical office visit," said Annuradha Bhandari, MD, of Reid Internal Medicine. "MyReid makes it easier for patients to get answers to their questions and gives them the resources they need to better manage their health."

With the MyReid mobile app, you can:

• Self-schedule and cancel appointments with Reid Health primary and specialty care providers
• Self-schedule lab appointments
• Request prescription refills
• Get test results
  
• See current wait times and schedule an urgent-care visit
• Take care of check-in activities ahead of your appointment to reduce wait times
• Link family members' accounts to your own so you can manage everyone's care all in one place
• View after-visit summaries and other medical information including shot records, and appointment histories
• Send and receive secure messages with your provider
• Get a price estimate for an upcoming procedure
• Request medical records for yourself or a family member
• Update your contact information
• Pay a current bill and review past payments
• And much more

Some of these features require creating a MyReid account to use while others -- such as appointment scheduling for office and urgent-care visits, price estimates, and bill payments -- can be used by anyone.

"This app puts patients back in control of their care and extends the partnership between patients and providers beyond the typical office visit. MyReid makes it easier for patients to get answers to their questions and gives them the resources they need to better manage their health." -- Annuradha Bhandari, MD, Reid Internal Medicine

The MyReid name goes beyond the new app to include Reid Health's larger initiative to further embrace the benefits technology can bring to healthcare.

"We want digital innovation to be an integral part of patient care at Reid," said Muhammad Siddiqui, Vice President/Chief Information Officer. "The goal is to continually enhance the patient experience, offering convenient and effective ways of empowering those we serve to manage their care."

To that end, it's now possible for patients to sign up to send and receive text messages about upcoming appointments, prescription refills, and more. To opt in to MyReid text messaging, text START to 90951. Patients can opt out at any time.

To learn more about the MyReid mobile app, go to reidhealth.org/myreid. There you'll find information about how to sign up for an account, details about various features, and resources if you have questions or need further help.