Reid Health’s latest technology updates bring benefits for patients, staff

June 10, 2024 -- Reid Health continues to make investments in technology aimed at improving the patient experience and easing staff's behind-the-scenes workload so caregivers can spend more quality time with patients.

The health system recently rolled out a series of upgrades to Epic -- Reid's electronic medical records platform -- that will benefit patients and staff alike.

"At Reid Health, we're dedicated to leveraging the latest technology to enhance the overall patient experience and streamline our staff's workflow," said Muhammad Siddiqui, Reid Health Vice President/Chief Information Officer. "The recent upgrades to our Epic platform empower our patients with more accessible and comprehensive health information while enabling our caregivers to focus on what matters most -- providing exceptional care."

Some of the new features for patients include:

• Insurance details such as deductible information, benefits, and membership cards can be found in MyReid, Reid Health's mobile app built using the Epic platform.
• Downloadable forms in MyReid have health information such as allergies, current medications, providers, and more for easy sharing with your child's daycare, school, or summer camp.
• Text messages can be sent to patients letting them know when home care staff are on their way.
• Providers can text and email details about medical study opportunities to patients who might be eligible to participate, regardless of whether those patients have a MyReid account.

For staff, the new features focus on improving efficiencies, so providers spend less time in the Epic system and more time with their patients and at home.

"It's critically important to us that our caregivers have a healthy work-life balance," said Vinay Bhooma, MD, Vice President/Chief Medical Officer for Reid Health. "These updates will give our teams more time to be with their patients and their families."

"Technology plays a crucial role in modern healthcare by not only improving patient outcomes but also by making the work of our healthcare providers more efficient and less burdensome. By continuously investing in innovative solutions, Reid Health is committed to delivering high-quality care and ensuring both patients and staff benefit from a more connected and efficient healthcare environment." -- Muhammad Siddiqui, Reid Health Vice President/Chief Information Officer

Reid has long been dedicated to using technology to improve patient care, ease the documentation requirements for providers, and create operational efficiencies, all with the goal of having a lasting, positive impact on the communities the health system serves.

"Technology plays a crucial role in modern healthcare by not only improving patient outcomes but also by making the work of our healthcare providers more efficient and less burdensome," Siddiqui said. "By continuously investing in innovative solutions, Reid Health is committed to delivering high-quality care and ensuring both patients and staff benefit from a more connected and efficient healthcare environment."

To learn more about the MyReid mobile app, go to reidhealth.org/myreid. There you'll find information about how to sign up for an account, details about various features, and other resources. If you have questions or need further help, the MyReid Help Line is available at (765) 935-8831 or you can see our new Tech Desk Agent at the Information Desk near the main entrance of our Richmond campus.

MyReid is available for download in Apple's App Store and the Google Play Store.