When staff have questions, they turn to Reid’s July Ambassador

July 1, 2024 -- As a clinical analyst at Reid Health, Jeremy Lee gets asked a lot of questions. When providers and staff find an obstacle in their path, they often turn to him for help.

"Jeremy has a wealth of knowledge and is always available when you reach out to him," one co-worker said. "He's very reliable and easy to communicate with regarding any issues that come up within our practice. He always seems to go above and beyond to help. We're extremely lucky to have him as part of Reid."

Lee's ability to make his colleagues' day a brighter one earned him the honor of being Reid Health's Ambassador for the month of July, an award at least one co-worker couldn't believe he hadn't already won at some point in his career.

"Jeremy is always willing to help in a moment's notice when anyone reaches out to him," the person said. "If he doesn't know the answer, he gets you the answer. In the eight years I've worked with Jeremy, he's never failed to help me or provide what I need to be successful in my role."

"When we have questions or a specific issue that Jeremy is able to fix, he does it. There's no wait for hours or days," another person said. "When I have a question, I call Jeremy and he has an answer. It's nice to have someone to count on."

Lee began his time at Reid as an intern with Reid Internal Medicine. Since then, he's served in a variety of roles, including medical assistant, clinical compliance coordinator, and operations manager before moving into his current position four years ago.

"I believe Reid Health has cultivated a strong, positive culture that prioritizes patient care, teamwork, and professional growth," Lee said. "The organization emphasizes compassion, respect, and integrity, creating a supportive and inclusive environment for both patients and employees. Working here, I've found there's a genuine commitment to high-quality care and continuous improvement.

"Every day is something different. I'm motivated knowing that whatever I do -- whatever I'm asked about -- my advice, my assistance, my work make a difference in the lives of our staff, providers, and patients."

"Jeremy has a wealth of knowledge and is always available when you reach out to him. He's very reliable and easy to communicate with regarding any issues that come up within our practice. He always seems to go above and beyond to help. We're extremely lucky to have him as part of Reid." -- Co-worker

Lee lives in Richmond with his partner -- fellow Reid employee Seth Houser -- and their four dogs and two cats. He has a daughter and a grandson.

When he's not working, Lee enjoys attending National Tractor Pullers Association events in the area. He's also a musician, playing the piano and organ.

"He's so kind and caring with everyone and everything going on," a co-worker said. "Jeremy is a great example of what the Reid Ambassador stands for."