Good experience but still waiting on prescription to be called in

It was a good experience

I felt much more at ease and confident about my health after my visit. I am always so impressed by the care, concern, consideration and help I receive from my doctors and the staff at Reid facilities

I told the doctor that I had bronchitis earlier this year, but in the notes after my visit it says that I noted several episodes of bronchitis this year. This is not true.

This is by FAR the best doctor that I have ever had associated with Reid Health. He took the time to listen, understand and go above and beyond to try to help me. I can not say enough good things about this doctor. A true asset to your organization. Highly recommend!

Excellent visit. Everyone was very knowledgeable and helpful with my questions and concerns. I highly recommend this office for everything. Thanks very much for a very thorough visit.

I have Humana Gold plus medical insurance and Medicare. Will Reid continue to serve my COPD care in 2025?

Very polite and explained everything,thorough and not rushed.

I was treated very well and everyone was so friendly. Given info on future treatments and medication and injections.

I do know more about how to proceed in the months ahead until my next visit. Since I'll be seeing a nurse practitioner, next time, I hope that she has studied my case history before my visit.

The Dr was very clear explaining my diagnosis and how he wanted to move forward. I felt very confident that he knew what he was explaining.

Good service

Thankful for the care. It seems to have helped with improvement already after one day of treatment.

All staff have been courteous and respectful

I was very happy with my visit there as I need to find a new allergy Dr. and I feel I found the perfect match!

I've been a Reid employee for 10 years and have had many visits to different doctors, I'll have to say I was very impressed with the ENT allergy team, and Dr Casselman was down to business but professional and listened to me. I highly recommend them.

The outcome was there as expected but we still do not have scripts called to the pharmacy we shared as preference with the nurse.

Everyone was kind and friendly and helpful

Very minimal wait time. Staff is kind and take their time. Dr is thorough, knowledgeable and explains everything really well. Highly recommend.

I don't feel that this provider fully listened and that his decision and diagnosis was made prior to the test that was performed

I think the doctor is very very nice

MD and staff very friendly and made you feel comfortable. Doctor was knowledgeable and had some answers and got labs to continue to seek help. Very pleased when done

Dr. Casselman and all staff were friendly and caring. The procedure and treatment options were explained thoroughly.

Felt rushed! Couldn't tell dr all symptoms and different rashes on body! Didn't seem thorough or give an explanation as to what or why

Everyone at the allergy office was quick and kind and informative with a sense of humor that I enjoy.

The doctor was amazing!

Office personnel quite polite and friendly. It was a very positive first visit, all were very helpful!

He had thoroughly reviewed my medical history and listened carefully to complaints and questions.

He listened and was very patient and kind. I was very anxious during my visit and it was my first time. I feel safe.

I was completely comfortable & please with the facility & the staff

He addressed this issue I was most concerned with and didn't bring up another issue I may have. Trying to handle one problem at a time.

I was satisfied with my new provider today as well as his team.

Good experience

Excellent experience today in every possible way.

Excellent communication and treatment from all involved.

I asked for the prescription to be called in to Walmart - Richmond, however they were called into Walmart - Winchester

Everything was great except they did not call in or send out his medicine that he needed. So I had to call and get that taken care of.

Was good

Always friendly staff and medical providers.

Dr. Casselman and the nurse was professional and courteous.

Dr Castleman was knowledgeable and in depth and thorough. Listened attentively and expressed compassionate concern. His Nurse was very friendly and welcoming, hospitable, thorough and listened carefully and attentively. The tall, skinny, young blonde receptionist got me water, hard candy and a protein bar when my sugar dropped waiting on transportation to return to take me home, and she watched me as I recovered, and checked in on me 3 different times. She rushed into action to provide me something sweet, and was kind, caring, compassionate and concerned. Check in receptionist was very friendly and hospitable, and made check in fast and easy. Very comfortable and welcoming atmosphere. Everyone at this office and most all other at Reid are very professional, experienced and top notch, facilities are clean and modern, and technology is second to none. 5 stars to all at Reid Allergy and to all the rest at Reid Health. Please give my compliments to the receptionist who helped get my sugar up.

Great visit

I was impressed with quality and quantity of visit. Personable doctor will knowledge and willingness to do what is best for the patient. No preconceived opinion of how or what the visit would end. He is a keeper.

Doctor asked a lit of questiions before testing ne for allergies; tests were negative. His suspicions about my problem turned out to be true. I am very grateful to get a different diagnosis and a new kind of treatment.

Listened and understood my concerns , very kind any professional. Including Staff assisting.

Very knowledgeable and explained things well. Seems to really care about my issues and reviewed my chart before my appt .

Dr. Casselman is amazing! We absolutely love him. He makes sure we understand everything. Takes time to explain stuff to my daughter, he is just simply amazing.

I like to tease Dr. Casselman because he reminds me of my own kids. He is a very personable man and also very knowledgeable. I appreciate his good personality.

Very pleasant and informative.

I was very satisfied. Also, I received help in a timely manner with having an exception to a medicine that had been denied.

I am very impressed with this provider. He is punctual, kind, knowledgeable, and made me feel very comfortable. I truly appreciate him listening to me and formulating a new plan! High recommend!

Staff is very friendly and helpful. Dr and NP were very knowledgeable and caring.

This group is so knowledgeable and thorough and I feel so comfortable with entire staff.

My visit was very informative and Dr. C and NP were super nice and gave a thorough exam and promptly found an answer to my issues. All his staff from the desk to the nurse who administered my allergy test were all very friendly and informing. My first visit and I left completely happy and relieved. Thank you !

Very professional and expert care provided.

Very professional and knowledgeable. Highly recommend.

It was great he'll change the things

great service from all employees, professional

Dr Casselman is a great doctor, I hope I can keep going to him. It's about the insurance that worries me. xxx

I'm being referred to an endocrinologist. It could take months to solve my problem.

Dr. Casselman has been extremely helpful with my boys and their food allergies. He has gone over and beyond to help my son, xxx, with trying to get into the military and his food allergy being somewhat of a roadblock. He has been very communicative with xxx and even wrote a letter in support of xxx to share with his recruiter to try to help him be able to join. We appreciate his time and effort very much!

Dr. Casselman is extremely knowledgeable about my genetic, rare immunodeficiency. I was very pleasantly surprised at his familiarity with my long and complicated medical history. The questions he asked, and the referral he made, was very en pointe. As an educated person who is self employed and has a primary immune deficiency and several autoimmune disorders, it is very rare to find a provider who invests the time and energy needed for me to continue to be productive, be concerned for my quality of life, and talk to me versus at me. I very much appreciate this provider and his team, and feel very comfortable placing my healthcare in his hands.

Everyone was very nice and friendly

The front office was excellent- great service and very kind. Dr. was great, too!

I felt good and completely satisfied.

Quick and didn't talk over my head, was easy to understand.

Dr Casselman and is his staff are very thorough and are very courteous and caring.

I have had what I was told by another doctor was allergies and sinus issues for thirty or more years. Through those 30+ years I was given weekly shots, daily meds, nasal spray, surgery, and 3-4 times a year, antibiotics. When I switched doctors, Dr. Casselman diagnosed me with LPR. After just a few days of medication for LPR my symptoms disappeared. I have had no problems for the six months since he began treating me. I am very pleased. xxx

Everyone was very professional and very knowledgeable. His assistant was very knowledgeable and nice.

Was amazed at the speed of things. My appointment was an entire hour long but they did so much in that hour and at the end of the day I feel 100% better with my new treatment! Hardly any of that hour was I just waiting to be seen! They were all very nice and helpful!

Very courteous and professional.

Really nice. Bounced back and forth, made the appt take longer than what it probably should. Did talk to me in a condescending tone at one point after I asked a question.

I appreciate Dr. Casselman's and his staff's compassion and thoroughness with xxx's care. We have seen huge improvements in his allergy symptoms. Dr. Casselman and his practice deserve all the credit for that.

Making progress in trying new things to get asthma under control and prevent/reduce allergies

Very pleased!

There is no preventable intervention for my condition. Dr Casselman was very thorough and professional.

Dr. Casselman sat down with both me and my husband to fully explain what was going on with what he was looking for. Yes I was stubborn at times and I am so happy that I finally listened to him and did the needed tests to discover my issue. He has been patient and kind through this past year with me. I'm looking forward to my continued relationship patient/Doctor to help guide me through any allergy procedure. I would definitely recommend him to anyone!

People were professional and friendly

I feel that Dr. Casselman has helped control my asthma and allergies very well.

The nurses and doctor were both friendly and thorough. I feel like my concerns were addressed and that a good plan for my medical needs were put into place.

Thank you!

The allergy clinic and all of the staff are great!

Dr Casselman and his staff are amazing. They are always helpful with any questions and will call me if there is any issues with getting my inhalers or shots.

Doctor and all employee's were very nice and very knowledgeable.

Dr. Casselman is the best allergist/asthma, copd specialist! He knows each patient's history and prescribes the needed appropriate treatment! Please do whatever is in Reid's powers to keep Dr. Casselman in your system. It seems like you loose the great ones. I would follow Dr Casselman's practice if he left. Reward him, thank him!

Very thorough and friendly doctor and nurse. Staff also friendly and helpful. Thanks!

He took pictures to show another Dr. He called me a few hours later to tell me what the other Dr said. They both agreed I need a biopsy. He was pretty insistent that I get the biopsy. I called immediately and now have an appointment in about a week. Dr Casselman has prescribed medication that has almost gotten rid of my inch problem. I was miserable before I met him. I had been seen by multiple Dr's. with little help. So happy my son suggested I see Dr. Casselman. Wish I had been told about him a lot sooner. I've been miserable for over 30 years.

Dr. Casselman is hands down one of the best providers around. Every visit with him for myself or my family, he has consistently amazed me with not only his approach to the issue being discussed, but also with his knowledge of our medical history and his dedicated approach to get the best result possible. I will continue to recommend him to family and friends!

Mindy was very friendly & helpful! Dr. Casselman explained everything well. He listened carefully & made sure I understood the plan. I was very happy with my visit!

It was a very good process. He listened well and made sure he understood everything before giving his recommendation of what needed to be done.