Meet Emmie: Your AI assistant in MyChart

Meet Emmie: Your AI assistant in MyChart

Emmie is a new AI-powered assistant available in MyChart. It’s designed to help you find information, understand your health record, and take next steps—faster and more easily. Reid Health is one of only two Epic organizations piloting this tool for patients.

Emmie works within MyChart and uses information already in your medical record to provide helpful, personalized responses. It does not replace your care team, but it can help guide you between visits.

What Emmie can help with today

Find information in MyChart

Emmie lets you search your MyChart in one place. You can quickly find:

• Test results
• Visit notes
• Past appointments
• Messages from your care team
• Understand imaging results from X-rays, CT scans, MRIs

This makes it easier to know where to look and what to do next.

Personalized questions and answers

You can ask Ask Emmie questions about your care, and it will use information from your medical record to share clear, relevant answers. This includes details from provider notes when available.

Scheduling an appointment

If you've opted in to receiving text messages from us, Emmie can help you schedule your next appointment.

When you get  a message from us about needing to schedule a visit, Emmie can offer days and times for you to pick from — all without having to leave the messaging app on your phone.

And if you need to reschedule an appointment, Emmie can help with that too. When you receive your confirmation message, just reply that you need to choose a different date and Emmie will guide you to find an available time slot.

If you aren't already receiving text messages from us, send START to 90951.

For patients with a Reid Health Primary Care Provider (PCP): Symptom Checker with Emmie

Not feeling well and not what to do next? Emmie can help. 

Symptom Checker guides you through questions about your symptoms and recommends the most appropriate next steps.

You might be advised to:

• Care for yourself at home
• Schedule an appointment
• Visit urgent care
• Seek emergency care

Available for patients who have a Reid Health primary care provider (PCP).

Accessing features

Some Emmie features require you to enable Preview Features in your MyChart account settings. 

1. Log in to MyChart.
2. Go to Menu.
3. Select Account Settings.
4. Turn on Preview Features.

What’s ahead

These features are being developed and will expand how Emmie supports you:

Multilingual messaging

Ask Emmie will be able to send and receive messages in 14 languages, helping patients complete routine tasks like scheduling or rescheduling appointments.

Understand your balance

You can ask questions about what you owe and get explanations based on your insurance and benefits.

Pre‑visit support

Before an appointment, Ask Emmie can help with tasks like:

• Confirming insurance
• Reviewing medications
• Signing important forms

This helps you arrive prepared and spend less time checking in.

Additional features in development include follow‑ups after hospital stays, preventive care reminders, appointment management, and surgery preparation.

A helpful tool—not a replacement for your care team

Ask Emmie is designed to support you, not replace conversations with your doctor or care team. Always contact your provider directly for urgent or serious medical concerns.