Ask Emmie
Meet Ask Emmie, your AI assistant in MyChart. Find test results, understand your health record, and get personalized answers at anytime.
Meet Ask Emmie: Your AI assistant in MyChart
Ask Emmie is a new AI-powered assistant available in MyChart. It’s designed to help you find information, understand your health record, and take next steps—faster and more easily. Reid Health is one of only two Epic organizations piloting this tool for patients.
Ask Emmie works within MyChart and uses information already in your medical record to provide helpful, personalized responses. It does not replace your care team, but it can help guide you between visits.
What Ask Emmie Can Help With Today
Find information in MyChart
Ask Emmie lets you search your MyChart in one place. You can quickly find:
- Test results
- Visit notes
- Past appointments
- Messages from your care team
This makes it easier to know where to look and what to do next.
Personalized questions and answers
You can ask Ask Emmie questions about your care, and it will use information from your medical record to share clear, relevant answers. This includes details from provider notes when available.
MYREID PATIENT PORTAL
Coming soon: Understand imaging results
Ask Emmie will offer easy-to-understand explanations of imaging results—such as X-rays, CT scans, or MRIs—right in MyChart. This helps break down complex medical terms into clearer language.
What’s ahead
These features are being developed and will expand how Ask Emmie supports you:Multilingual messaging
Ask Emmie will be able to send and receive messages in 14 languages, helping patients complete routine tasks like scheduling or rescheduling appointments.Billing help and live support
You’ll be able to ask billing questions, explore payment options, and better understand your balance. If a question is more complex, Ask Emmie can connect you with a live billing representative.Symptom check and next steps
Ask Emmie will guide you through symptom questions and suggest appropriate next steps, using trusted clinical guidelines.Understand your balance
You can ask questions about what you owe and get explanations based on your insurance and benefits.Pre‑visit support
Before an appointment, Ask Emmie can help with tasks like:
- Confirming insurance
- Reviewing medications
- Signing important forms
This helps you arrive prepared and spend less time checking in.
Additional features in development include follow‑ups after hospital stays, preventive care reminders, appointment management, and surgery preparation.
MyReid Patient Portal
How to get started with Ask Emmie
- Log in to MyChart using the mobile app or a web browser.
- Go to Account Settings.
- Turn on Enable Preview Features.
- Return to the MyChart homepage to start using Ask Emmie.
A helpful tool—not a replacement for your care team
Ask Emmie is designed to support you, not replace conversations with your doctor or care team. Always contact your provider directly for urgent or serious medical concerns.