Stay alert Avoid scams

Scammers are pretending to be from trusted healthcare organizations — even ones like Reid Health — and are reaching out by phone, email, or text. These scammers might say they need your information to fix a billing issue, confirm an appointment, or update your MyReid account. But what they really want is your personal information — like your Social Security number, bank accounts, credit card number, Medicaid or Medicare info, or even your MyReid login.

We want you to feel safe and know how to spot a scam before it happens. View the information below to spot a scam and know how to protect yourself.

Scammers use sneaky tricks to try to get your personal or health information. They often pretend to be someone you trust — like a doctor, hospital worker, or even a government agency. Here are some of the most common ways they try to fool you:

Phishing emails and text messages: These are fake messages that look like they're from someone you trust — like a hospital, your bank, or even a friend. But it's really from a scammer trying to trick you. They might ask you to click a link, open an attachment, or give out personal info like your MyChart password or Social Security number. Messages might say you need to take action urgently or by a certain deadline. These messages can look real, but they're not.

>>What to do: Always check the sender's email address, watch for spelling or grammar errors, and never click unfamiliar links. When something feels off, please give us a call at (765) 983-3000.

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Spoof phone calls: These are calls a scammer makes to look like they're calling from a number you know and trust — maybe Reid Health or a local office. But it's fake. They're using special tools to hide their real number. This makes it easier for them to trick you into answering the phone or giving out personal info. Just because a call looks real doesn't mean it is!

>>What to do: If you feel something isn't right, you should hang up. Call a Reid Health number you know and trust to verify.

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Fake MyChart (MyReid) login pages: Some scam websites are made to look just like the MyChart (MyReid) login page, but they aren't real. The purpose of these pages is to gather your personal information.

>>What to do: Before logging in to a patient portal, double-check the web address. Reid Health's secure MyChart site begins with https:// and the full address is https://www.reidhealth.org/myreid.

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Someone asks you for sensitive information: Reid Health will never ask you for sensitive information like your full Social Security number, passwords, or financial information in any way that isn't secure. If you're asked for this information through email, text, or over the phone, this should be a warning something isn't right.

>>What to do: If someone engages you through email, text, or over the phone and asks for sensitive information, don't respond. Hang up and reach out to a trusted Reid Health number to verify.

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Unusual activity in your MyChart (MyReid) account: If something in your account doesn't look right— maybe new login locations or unexpected changes — it could be a sign of unauthorized access.

>>What to do: Set up alerts so you'll know about changes right away. And if something seems suspicious, let our support team know.

If you suspect a scam or think your MyChart (MyReid) account might have been compromised, don't wait:

• Report it right away. Reach out to our MyChart support team at mychart@reidhealth.org or call (765) 983-3000 and ask for MyChart assistance.
• Change your password. Update your MyChart login — and any other accounts that use a similar password.
• Keep an eye on your accounts. Watch for unfamiliar activity in your medical and financial records.