Financial Assistance
Explore Reid Health’s financial assistance and payment options. Learn how ClaimAid can help you find coverage.
Financial assistance and support at Reid Health
We believe quality care should be within reach. If medical bills or insurance changes have made things feel uncertain, our team is here to help. We offer financial assistance, flexible payment plans, and support finding insurance coverage that fits your needs.
Not sure where to start? Call our Financial Services team at (765) 983-3184. We’re happy to help make your care more affordable and stress-free.
Who qualifies for financial assistance?
Not everyone is eligible, but many people qualify if they meet certain income and hardship criteria. Assistance could cover:
- Hospital services, labs, imaging, and inpatient care
- Emergency, outpatient, and surgical services
- Charity care for those with very low income
You might not be eligible for assistance if your services are elective, cosmetic, or occur outside our system.
If you need insurance, we can help you find coverage
If you don’t have insurance, our ClaimAid specialists can guide you through every step, from finding affordable coverage to completing applications and appeals. As certified navigators and application counselors, they can help determine if you qualify for programs such as:
- Healthy Indiana Plan (HIP): Learn more about HIP
- Medicaid for the aged and disabled
- Health insurance marketplace
- Hoosier Healthwise (Medicaid for low-income families, pregnant women, and children)
To speak with a Claim Aid Specialist about insurance options, please call (765) 983-3310.
How to apply for financial assistance
- Request an application: You can pick this up at Patient Financial Services or request by phone.
- Submit required documents: Typically, you’ll need proof of income (pay stubs, tax returns), household size, and other financial information.
- Meet with a financial navigator: One of our ClaimAid specialists will help review eligibility and submit your application.
- Receive decision: We aim to respond within a defined period (often 30 days). If approved, your bill could be discounted or forgiven.
- Report changes: If your income or situation changes, let us know so we can re-evaluate your assistance.
If you have unpaid medical bills and think you might qualify, talk with a ClaimAid specialist to learn your next steps.
Financial assistance application
Financial assistance application checklist
English version
Solicitud de asistencia financiera
Versión en español
Flexible payment options
If you don’t qualify for assistance, we still offer customized payment plans to make bills easier to manage. Options include:
- No-interest plans spread over time
- Online bill pay through our secure patient portal
- Support from our financial navigators to find a plan that fits your budget
Financial assistance policy
We’re committed to helping all patients access the care they need, regardless of their financial situation. Our Financial Assistance Policy outlines who qualifies for free or discounted care and explains how income limits are determined based on federal poverty guidelines.
Patients can review eligibility details, learn what documentation is needed, and download an application.